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Terms of Service

Last updated: November 28, 2025

1. Acceptance of Terms

By accessing or using Close AI ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. Description of Service

Close AI is an AI-powered relationship management tool that helps professionals maintain and strengthen their professional relationships. The Service includes:

• AI-generated follow-up emails from meeting transcripts
• Voice emotion analysis for communication insights
• Contact management and relationship tracking
• Calendar integration and event extraction
• Email sending through Gmail integration

3. User Accounts

To use the Service, you must:

• Sign in using a valid Google account
• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access

You are responsible for all activities that occur under your account.

4. Acceptable Use

You agree NOT to use the Service to:

• Send spam, unsolicited messages, or harass others
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware or harmful code
• Attempt to gain unauthorized access to systems
• Misrepresent your identity or affiliation
• Use automated systems to extract data (scraping)

5. AI-Generated Content

The Service uses artificial intelligence to generate email drafts and analyze communications. You acknowledge that:

• AI-generated content requires your review before sending
• You are responsible for the final content of any messages sent
• AI outputs may not always be accurate or appropriate
• Close AI is not responsible for AI-generated content errors

6. Third-Party Integrations

The Service integrates with third-party services including Google, Fireflies, and others. Your use of these integrations is subject to their respective terms of service and privacy policies.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Close AI and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of your data and content. By using the Service, you grant us a license to process your data to provide the Service.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Subscription and Payments

Some features may require a paid subscription. By subscribing:

• You agree to pay all applicable fees
• Subscriptions auto-renew unless cancelled
• Refunds are subject to our refund policy
• Prices may change with notice

10. Service Availability

We strive to provide reliable service but do not guarantee:

• Uninterrupted or error-free operation
• That defects will be corrected
• That the Service is free of viruses or harmful components

We may modify, suspend, or discontinue the Service at any time.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOSE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Indemnification

You agree to indemnify and hold harmless Close AI and its affiliates from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

14. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service ceases immediately.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

16. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in San Francisco, California, except that either party may seek injunctive relief in court.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page. Continued use of the Service after changes constitutes acceptance of the new Terms.

18. Contact Information

For questions about these Terms, please contact us:

• Email: kevin.astuhuaman@berkeley.edu
• LinkedIn: linkedin.com/in/kevinastuhuaman

19. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Close AI regarding the Service.